Invoices and Receipts

WittyForm purchases are one-time lifetime payments handled through our checkout. A receipt for your order is emailed to you automatically at the moment of purchase, so your billing record arrives in your inbox without any extra steps.

Where to Find Your Receipt

When you complete a purchase, the checkout sends a confirmation email with your receipt to the address you used at checkout. To find it:

1. Open the inbox for the email you used when you bought your plan.
2. Search for "WittyForm" or check around the date of your purchase.
3. Open the order confirmation email, which contains your receipt and order details.

The receipt includes the purchase date, amount, the plan you bought, and your order reference, which is everything you need for filing and expense reporting.

Cannot Find Your Receipt?

If you cannot locate the confirmation email, email [email protected] from the address on your account and we will resend your receipt. Include any details you remember, such as the approximate purchase date and the plan you bought, and our team will track it down.

Updating the Details on a Receipt

Because WittyForm uses one-time lifetime payments rather than recurring subscriptions, there is no stored payment method to manage. If you need a name, company name, billing address, or VAT or tax ID added to your receipt, contact [email protected] with your order reference and the details you need, and we will issue an updated copy.

Tax Information

Taxes are handled at checkout based on your location and local regulations:

• EU customers: VAT may be applied based on your country of residence. If you have a valid VAT ID, contact support so we can reflect it on your receipt.
• US customers: Sales tax may apply depending on your state.
• Other regions: Prices are displayed exclusive of any local taxes that may apply. Your payment provider may add applicable taxes at checkout.

Where taxes apply, the breakdown showing the base price, tax amount, and total appears on your order receipt.

Requesting Custom Invoices

If your organization requires invoices with specific details such as a purchase order number, department code, or custom formatting, you can request a custom invoice:

1. Email [email protected] with the subject "Custom Invoice Request."
2. Include your account email and the payment transaction ID.
3. Specify the additional details you need on the invoice.

Our team will prepare a custom invoice and send it to you, typically within 2 business days. There is no additional charge for custom invoices.

Common Questions

• Can I get a receipt for the Free plan?: No invoice is generated for the Free plan since there is no payment. Your account page confirms your plan status.
• I need an invoice in a different currency.: Contact support and we can issue an invoice in your preferred currency using the exchange rate at the time of purchase.
• My company needs a W-9 form.: Contact support and we will provide the necessary tax documentation.