Managing Products

WittyForm's ecommerce features let you sell products and services directly through your forms. The product catalog is where you define everything your customers can purchase, from physical goods to digital downloads and service packages.

Creating Products

Navigate to Ecommerce > Products and click Add Product. Each product requires a name and price at minimum. Fill in the product details to create a complete listing that your customers will see when they interact with your forms.

Products can be added to forms using the product selection field type. When a respondent fills out a form with product fields, their selections are tracked as part of the submission and can trigger payment processing.

Product Details

Each product has the following details:

• Name: The product title displayed to customers. Keep it clear and descriptive.
• Description: A detailed description of the product. This can include features, specifications, and other information that helps customers make a purchase decision.
• Price: The base price of the product in your configured currency. You can set different prices for different variants.
• Images: Upload one or more product images. The first image is used as the primary display image. Supported formats include JPEG, PNG, and WebP. Images are automatically optimized for fast loading.

Product Variants

If your product comes in different options: such as size, color, or material: use variants to represent each combination. Go to the product editor and click Add Variant. For each variant, you can set:

• Variant name: e.g., "Large / Blue" or "Standard Package"
• Price override: A different price for this variant (leave blank to use the base price)
• SKU: A unique identifier for inventory and order tracking
• Inventory count: The available stock for this specific variant

When a product with variants appears in a form, respondents see a dropdown or selection grid to choose their preferred option.

Inventory Tracking

Enable inventory tracking on any product to monitor stock levels. When enabled, WittyForm automatically decrements the inventory count each time an order is placed. Configure inventory settings per product or per variant:

• Track inventory: Toggle on to enable stock tracking.
• Stock count: The current number of units available.
• Allow backorders: Whether customers can order when stock reaches zero.
• Low stock alert: Set a threshold to receive a notification when stock is running low.

When a product is out of stock and backorders are disabled, it is automatically hidden from forms or shown as "Out of Stock" depending on your display settings.

Organizing Products

As your product catalog grows, use categories and tags to keep things organized. Assign each product to one or more categories (e.g., "Merchandise," "Digital Downloads," "Consulting Services"). Tags provide an additional layer of organization for filtering and searching. In the product list view, use the search bar and filter panel to quickly find specific products.