Managing Your Subscription

Whether you want to check your current plan, upgrade to unlock more features, or make changes to your account, WittyForm makes it straightforward to manage your subscription from the billing settings page.

Viewing Your Current Plan

To see which plan you are on and what features are available:

1. Click your profile avatar in the top-right corner of the dashboard.
2. Select Settings from the dropdown menu.
3. Click Billing in the left sidebar.

The billing page shows your current plan name, status (active or expired), and a summary of your plan's limits including forms, responses, and quizzes. If you are on a lifetime deal, the status will show "Lifetime: No Expiry."

Upgrading Your Plan

To upgrade from Free to Pro or from Pro to Enterprise:

1. Go to Settings then Billing.
2. Click Upgrade Plan.
3. Select the plan you want to upgrade to.
4. Complete the one-time payment.

Your upgrade takes effect immediately. All new features are available right away, and your existing forms, responses, and data remain untouched.

Downgrading Your Plan

If you are on a paid plan and want to switch to the Free plan:

1. Go to Settings then Billing.
2. Click Change Plan.
3. Select the Free plan.
4. Confirm the downgrade.

When you downgrade, your account reverts to Free plan limits. If you have more forms or quizzes than the Free plan allows, they will be paused (not deleted). You can reactivate them by upgrading again or by deleting other forms to get within the limit.

Cancellation Process

Since WittyForm uses lifetime deals rather than recurring subscriptions, there is no traditional cancellation. However, if you want to close your account entirely:

1. Go to Settings then Account.
2. Scroll to the bottom and click Delete Account.
3. Confirm by typing your email address.
4. Click Permanently Delete.

Account deletion is permanent and cannot be undone. Make sure to export any data you need before deleting your account.

What Happens to Your Data After Cancellation

If you downgrade to the Free plan:

• All your data (forms, responses, contacts) is preserved.
• Forms and quizzes beyond the Free plan limit are paused but not deleted.
• You can still view and export all historical responses.
• New responses are accepted only for active forms within the Free plan limit.

If you delete your account:

• All forms, responses, contacts, and account data are permanently deleted.
• Published form links will stop working immediately.
• Data cannot be recovered after deletion.
• Your license key (if applicable) is deactivated.

Refund Policy

WittyForm offers a 14-day money-back guarantee on all lifetime deals. If you are not satisfied with your purchase, contact our support team within 14 days of payment for a full refund. After 14 days, lifetime deals are non-refundable since they provide permanent access.

To request a refund, email [email protected] with your account email and payment receipt. Refunds are typically processed within 5 to 7 business days.