Data Export and Deletion

You have full control over your data in WittyForm. Whether you need to export everything for compliance, delete specific responses, wipe all data from a form, or close your account entirely, this guide covers every scenario.

Account-Level Data Export

To export all data across your entire WittyForm account: including all forms, responses, contacts, and settings: use the account-level export feature:

1. Go to Settings and click Account.
2. Scroll to the Data Management section.
3. Click Export All Data.
4. Select your preferred format (JSON or CSV).
5. Click Start Export.

The export is processed in the background. You will receive an email with a download link when it is ready. For accounts with large amounts of data, the export may take a few minutes to complete.

The export includes:

• All form definitions (fields, settings, logic rules).
• All form responses with timestamps and metadata.
• Contact records from the built-in CRM.
• Account settings and team member information.
• File uploads attached to responses (included as separate files in a ZIP archive).

Deleting Individual Responses

To delete a single response from a form:

1. Open the form and go to the Responses tab.
2. Find the response you want to delete using search or filters.
3. Click on the response to open the details view.
4. Click the Delete button in the top-right corner.
5. Confirm the deletion when prompted.

You can also delete multiple responses at once by selecting them with the checkboxes in the response list and clicking Delete Selected in the bulk actions bar.

Deleted responses are permanently removed from the system. This action cannot be undone, so make sure you have exported any data you need before deleting.

Deleting All Form Data

If you need to wipe all responses from a form while keeping the form itself intact:

1. Open the form and go to Settings.
2. Click Danger Zone at the bottom of the settings sidebar.
3. Click Delete All Responses.
4. Type the form name to confirm.
5. Click Delete All.

This removes every response submitted to the form. The form structure, settings, and integrations remain unchanged. New responses can still be submitted after the deletion.

To delete the form entirely, including its structure, settings, and all responses:

1. In the same Danger Zone section, click Delete Form.
2. Type the form name to confirm.
3. Click Permanently Delete.

Account Deletion Process

If you want to completely remove your WittyForm account and all associated data:

1. Go to Settings then Account.
2. Scroll to the Danger Zone section.
3. Click Delete Account.
4. Read the warning about what will be permanently deleted.
5. Type your email address to confirm.
6. Click Permanently Delete Account.

Account deletion removes:

• Your user profile and login credentials.
• All forms, quizzes, and their responses.
• All CRM contacts and interaction history.
• Integrations, API keys, and webhooks.
• Team associations and permissions.
• Your license key (if applicable) is deactivated.

We recommend exporting all your data before deleting your account. Once deleted, no data can be recovered.

Data Retention Policy

WittyForm retains your data for as long as your account is active. Here is what happens in specific situations:

• Active accounts: All data is retained indefinitely with no automatic deletion. Your forms and responses stay available as long as you have an account.
• Deleted responses: Removed immediately from the database. Deleted data is purged from backups within 30 days.
• Deleted accounts: All data is removed within 48 hours of account deletion. Backup copies are purged within 30 days.
• Inactive accounts: Free accounts with no activity for 12 months may receive a notification before any action is taken. We will always give you advance notice and the opportunity to export your data.

If you have questions about data retention or need data deleted on a specific timeline, contact our support team at [email protected].